Consumer Protection Policy
Last Updated: December 14, 2024
At Bella, we prioritize your rights as a consumer and are committed to ensuring a safe, transparent, and fair shopping experience. Below are the key elements of our Consumer Protection Policy:
Fair Trade Practices
- We are dedicated to providing accurate descriptions, clear pricing, and high-quality products that meet your expectations.
- Any promotions, discounts, or offers will be honored as advertised.
Right to Information
- Customers are entitled to detailed information about our products, including materials, specifications, and usage instructions.
- For additional inquiries, our team is always available at info@bella-bb.com.
Right to Cancel Orders
- You may cancel your order within 24 hours of placing it for a full refund.
- Once the order has been shipped, cancellation requests will be subject to our Return Policy.
Product Returns and Refunds
- We provide a 30-day return policy to ensure your satisfaction. Refer to our Return Policy for full details.
- Refunds will be processed promptly upon receipt and inspection of the returned item.
Customer Support
- Our team is available to address any concerns or complaints. You can reach us at +972 50-3883525 or info@bella-bb.com.
- We aim to resolve any disputes quickly and fairly in line with consumer protection laws.
Privacy and Security
- Your personal information is protected under our Privacy Policy.
- All payment details are processed securely using encrypted technology to prevent unauthorized access.
Compliance with Consumer Laws
We strictly adhere to the consumer protection laws applicable in Israel and any other relevant jurisdictions. If you believe your rights have been violated, please contact us immediately to address the issue.
Contact Us
For any consumer-related inquiries, please feel free to reach out:
- Phone: +972 50-3883525
- Email: info@bella-bb.com
- Address: Bella, Abu Sinan, 2490500, Israel