Refund policy

Return Policy

30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns
To qualify for a return, the item must:

  • Be in its original condition as received.
  • Be unworn or unused, with all tags attached.
  • Be returned in its original packaging.
  • Be accompanied by the receipt or proof of purchase.

To initiate a return, please contact us at info@bella-bb.com.

Once your return is approved, we will provide a return shipping label and detailed instructions on how to return the package. Please note that items sent back without prior approval will not be accepted.

For any questions regarding returns, feel free to reach us at info@bella-bb.com

 

Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at info@bella-bb.com so we can address the issue and provide a resolution.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants).
  • Custom or personalized products.
  • Personal care items (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

Additionally, returns are not accepted for sale items or gift cards.

If you have questions about the return eligibility of a specific item, please contact us.

Exchanges

The quickest way to receive a replacement item is to return your original item. Once your return is approved, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you are entitled to cancel or return your purchase within 14 days for any reason. The item must:

  • Be in its original condition, unworn or unused.
  • Include all tags and original packaging.
  • Be accompanied by the receipt or proof of purchase.

Please contact us at info@bella-bb.com for further assistance with EU returns.

Refunds

After receiving and inspecting your returned item, we will notify you of the refund status. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@bella-bb.com.